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Shipping F.A.Q.

F.A.Q.s

 

 

General

Is there a minimum or maximum order?

Global Bullion Suppliers is a company built on commitment, dedication, and trust. Every of member of our team has had years of experience in the bullion industry and is trained in the strictest business and environmental practices. All our products are provided directly from associate and full members of the prestigious London Bullion Market Association (LBMA), COMEX, and the International Precious Metals Institute (IPMI).

 

Where can I store my bullion?

When purchasing bullion, we advise you to vault it in a secure and insured facility. At a minimal cost, this is significantly cheaper, easier, and safer than storing it at home or even at your local bank. That being said, all our bullion is supplied and shipped in damage resistant packing ideal for storage in any type of safe.

 

Company

Where are we based?

Global Bullion Services was founded and maintains its administrative center of operations in Toronto, Canada.

 

How can I trust GBS?

Global Bullion Suppliers is a company built on commitment, dedication, and trust. Every member of our team has had years of experience in the bullion industry and is trained in the strictest business and environmental practices. All our products are provided directly from associate and full members of the prestigious London Bullion Market Association (LBMA), COMEX, and the International Precious Metals Institute (IPMI).

 

Due Diligence

What due diligence do we perform?

We perform due diligence on all clients requesting an account. Standard due diligence consists of basic information pertaining to invoicing, personal information, and a copy of a government issued photo-identification.

 

Why do I need to provide my information to Global Bullion Suppliers?

In order to comply with the FINTRAC requirements of the Proceeds of Crime and Terrorist Financing Act, GBS goes above and beyond standard requirements to ensure and demonstrate that our clients are never under suspicion of criminal activity, as well as to complete transactions without delay and to the satisfaction of our clients.

 

Products

What does .99999 fine mean?

The highest standard of Fine precious metals.

 

When purchasing bullion, is it better to buy bars, coins, or rounds?

The difference between bullion bars, coins, and rounds is that only coins carry a financial (monetary) value, which often adds a premium to the piece. In the end, however, the pivotal difference is an investor’s personal preference. Unlike coins, both bars and rounds can be customized upon request.

 

How does GBS guarantee the quality of its products?

All our products are produced and, or verified by an associate, full member of the London Bullion Market Association (LBMA), COMEX and the International Precious Metals Institute (IPMI). Quality is insured by either x-ray analysis or fire assay performed by an ISO 14001 compliant member or LBMA and IPMI.

 

Why does GBS supply numismatic (rare) coins?

Numismatic, or ‘rare’ coins vary in fine metal content; their price is determined by their scarcity and historic significance. By offering our most valued clients and collectors these pieces at minimal cost, GBS preserves numismatic value otherwise lost in the refining process.

 

Pricing

When can I call to lock in a price?

Anytime 9:00am – 5:00pm EST, Monday through Friday.

 

How does GBS offer better rates than bullion dealers?

Through a combination of strategic partnerships with companies directly involved in Bullion Exchanges, a worldwide infrastructure, and high volume trading, GBS has priority access to unparalleled prices and reserves of precious metals.

 

Do taxes apply to bullion purchases?

No. Any bullion sold meeting the requirement of 99.5% fine gold, or 99.9% fine silver are considered financial instruments under Canadian law and exempt of HST.

 

Payment

What forms of payment does GBS accept?

Due to the high volume of trades we participate in, and to avoid fraud, GBS does not work in cash. Most often, clients choose to use bank drafts or wire transferred funds, however, we can accept other sources of funds, such as pre-cleared (certified) cheques. We are happy to provide detailed answers to any questions you may have, so please feel free to reach out to us by phone or email.

 

How do I pay for bullion ordered?

In order to offer the best prices, GBS works on an account system. All payments are directly withdrawn from your personal pre-funded account with GBS.

 

What is your policy on Cancellations, Exchanges, Returns and Refunds?

As a company, Global Bullion Suppliers is committed to client satisfaction. Although rare in the precious metals industry, we accept returns on defective products.

Depending on the nature of the issue, we reserve the right to exchange, return, or refund your funds as we see fit. Please remember that our Market Loss policy always applies. You can find our Cancellation and Refund Policies towards the bottom of our Terms of Service page.

 

Shipping

Where can I find your Shipping and Delivery Policies?

For detailed information on our Shipping and Delivery policies, please see the bottom of our Shipping Services page, titled Shipping and Delivery FAQ.

 

What are the usual Canadian shipping, handling and insurance charges?

1 - 4 troy Oz Gold - $22.95, 5 - 9 troy Oz Gold - $12.95, 10+ troy Oz Gold - Free, 1 - 99 troy Oz Silver - $22.95, 100 - 499 troy Oz Silver - $12.95, 500+ troy Oz Silver - Free.

 

What are the usual U.S. shipping, handling and insurance charges?

1 - 4 troy Oz Gold - $24.95, 5 - 9 troy Oz Gold - $14.95, 10+ troy Oz Gold - Free, 1 - 99 troy Oz Silver - $24.95, 100 - 499 troy Oz Silver - $14.95, 500+ troy Oz Silver - Free.

*Taxes and surcharges may apply.

 

How can I obtain an accurate shipping quote?

Although you will most commonly be quoted along the guidelines above, certain packages have unusual dimensions, and weight fees. In order to account for such cases, you will only be presented a complete shipping quote upon selecting your items and destination.

For international destinations (outside CDA/USA), please call to inquire, 1 (800) 427-4045.

For fraud and AML prevention reasons, GBS does not ship to P.O. boxes.

 

When will I receive the order?

You should expect delivery time to vary depending on your location and payment method. For example, Bank Wires are the fastest way to pay for your order. Normally, shipments are prepared and shipped within one (1) business day of payment confirmation.

Global Bullion Suppliers guarantees the quality of all shipments. We rely on top-tier couriers such as Canada Post / USPA, FedEx, and UPS. Average shipments take no longer than 1-4 business days, but may take up to 10 for more remote locations. When commercially feasible, we email you a tracking number when the shipment is sent. You should expect to be asked to sign upon delivery.

 

You should expect:

- For Bank Drafts, Bank Wires, and Credit Card Orders: It usually takes 1 business day for us to see your payment as processed.

- For Non-Certified Cheques, and Money Orders: It usually takes 5-10 business days for us to see your payment as processed.

 

What will my order look like?

All shipments are carefully prepared to maximize security and discretion. This usually means a small, tape-reinforced brown box addressed to you.

 

Are shipments insured?

Global Bullion Suppliers's insurance policy covers all packages in transit. You accept full liability if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. You will also be made responsible if you have given them instructions to leave your package with someone else such as a building manager, neighbour, or a drop-off location such as Mail Boxes etc.

 

Does GBS back-order products?

Due to the nature of the precious metals industry, supply-side issues may occasionally arise. Should the situation occur, where we have more orders placed than inventory available, we reserve the right to delay delivery up to 30 days (From your expected shipping date) to fill your order. You don’t need to worry about prices rising, as you’ve already locked one in. We will deliver your bullion (Non-Numismatic) product within 30 days. If you ordered a numismatic or supply item, which has previously been sold or we are out of stock on, we will either place it on back order, attempt to locate another or a refund will be given. Should the value of your items decrease in that time period, you will not be entitled to any market gain.

 

Vaulting

Can I personally retrieve my bullion from vaults?

Yes, retrieving your physical bullion is a simple and effortless process. You can retrieve your bullion at any time. Simply provide us your account information and we will assist you in scheduling an appointment with the vaulting facility at your time of choice.

 

Does GBS offer a vaulting service?

Yes. We provide access to state-of-the-art, international storage facilities, complete with the latest security features and insured by Lloyd's of London. These facilities are complemented by specialized response systems and physical surveillance.